Job summary

We are seeking experienced professionals who have completed a Bachelor’s, Master’s, or Ph.D. degree in Computer Science, Information Technology, Engineering, or related technical fields.

As an IT Support Team Lead, you will take on a leadership role in overseeing the IT support team, ensuring the delivery of top-notch technical assistance, and maintaining efficient IT operations. You will be responsible for managing team performance, resolving complex technical issues, and driving continuous improvements in processes and workflows.

If you are passionate about technology, excel at problem-solving, and have strong leadership skills, we encourage you to apply!

Our job openings for IT Support Team Lead in Romania are full-time, office-based positions, in Cluj-Napoca.

As an IT Support Team Lead you will:

• Lead and manage the IT support team, promoting a collaborative and productive environment
• Oversee daily operations, ensuring the team meets and delivers high-quality service
• Provide operational support for Windows laptop operating systems and Microsoft Office applications
• Respond to all IT-related issues (hardware and software) within the office daily.
• Have knowledge of budget procedures
• Troubleshoot and resolve connectivity issues using a solid understanding of networking principles
• Manage and administer M365 environments with solid knowledge of its functionalities
• Diagnose and resolve technical hardware issues effectively
• Utilize ticketing systems, such as Jira, to track and resolve IT issues efficiently
• Communicate effectively in English, both written and verbal
• Demonstrate excellent interpersonal skills and a strong work ethic

Requirements

• Bachelor's, Master's, or PhD degree in a technical field of study
• Strong skills in written and spoken English
• Previous experience in team management or leadership roles within IT support or related fields
• A minimum of 5 years of professional experience in IT support or a similar role
• Certification in CompTIA A+ and Microsoft MS-900 is highly beneficial

About MDPI

A pioneer in scholarly Open Access publishing, MDPI has supported academic communities since 1996. Our mission is to foster open scientific exchange in all forms, across all disciplines. We operate more than 300 diverse, peer-reviewed, Open Access journals supported by over 35,500 academic editors. We serve scholars from around the world to ensure the latest research is openly and broadly available.

MDPI is headquartered in Basel, Switzerland, with additional offices in Europe, Asia, and North America (Canada). We are committed to ensuring that high quality research is made available as quickly as possible. We also support sustainability projects as key themes in many journals, as well as through the MDPI Sustainability Foundation.

MDPI Romania was opened in 2019 with its first office and headquarters in Cluj-Napoca. Its impressive growth has led to the inauguration of a second office, in Bucharest, in late 2020. With a growing team of over 400 young people, we’re witnessing a continuous development both of our people and services.